Thank you for choosing your Krohn-Hite product. We trust that you will be pleased that you have done so.

Krohn-Hite Corporation warrants its instruments to be free from defects in materials and workmanship for a period of 1 year from the date of shipment, with the following exceptions:

  • 90 days for cables and rechargeable batteries

If you ever have a problem within the warranty period, contact Krohn-Hite by either calling the Service Department at (508) 580-1660 or click on the link below to receive an RMA (return authorization number).

www.krohn-hite.com/serviceRMA.htm

Once you have received the RMA, return the instrument, transportation prepaid, to the following address:

Krohn-Hite Corporation
Attn: Service Department, RMA #XXXX          (the XXXX is the RMA number)
15 Jonathan Drive, Unit 4
Brockton, MA  02301

Repairs will be made and the product returned, transportation prepaid.
Repaired or replaced products are warranted for the balance of the original warranty period, or at least 90 days.

To register and exercise your 1 year warranty, complete the form below.

Name
 
 Company
 
 Address 1
 
 Address 2
 
 City                                                         State            Zip
 ,    
 Country
 

 Telephone
 
 Email
 

1.   PRODUCT INFORMATION

Model

 Serial Number
 Date Purchased
  

 


In order to provide our customers future quality products, please help us by filling out the short questionnaire below (7 questions).
 
2.   PRODUCT APPLICATION  - Please give us a brief description of the application your Krohn-Hite instrument is being used for.
 
     
 
3. What is the maximum frequency of your application?
     
4.  PRODUCT SATISFACTION
  Very Satisfied Satisfied Dissatisfied Very Dissatisfied
a.  Performance:
b.  Ease of Operation:
c.  Condition When Received:
d.  Overall Satisfaction:
         
5.  PURCHASE DECISION  -  Please rank in important to your purchase decision by entering a number from 1 to 7 with 7 being the highest ranking.
  Price Appearance Value for Your Money Operation
 
  Brand Reputation Sales Person Previously Owned/Used  
   
         
6. HOW DID YOU FIRST LEARN ABOUT THIS PRODUCT?
On-Line Krohn-Hite Web GlobalSpec.com Thomas.net Other Online
 
Magazine Electronic Products Electronic Design Evaluation Engineering ECN
 
  NASA Tech Briefs Other    
     
Other Directory Sales Person    
 
 		    
         
7. Are there any additional features and/or enhancements that you wuld like to see in this product?

END     

Extended Warranty

Additional years of warranty coverage are available on many products. These valuable contracts protect you from unbudgeted service expenses and provide additional years of protection at a fraction of the price of a repair. Extended warranties are available on new and existing products.

Limitation of Warranty

This warranty does not apply to defects resulting from production modification without Krohn-Hite’s express written consent or misuse of any product or part. This warranty also does not apply to fuses, software, non-rechargeable batteries, damage from battery leakage, or problems arising from normal wear or failure to follow instructions.

This warranty is in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular use. The remedies provided herein are buyer’s sole and exclusive remedies.


Neither Krohn-Hite or any of its employees shall be liable for any direct, indirect, special, incidental or consequential damage arising out of the use of its products even if Krohn-Hite has been advised in advance of the possibility of such damages. Such excluded damages shall include, but are not limited to: costs of removal and installation, losses sustained as the result of injury to any person, or damage to property.

Return Policy

(1) Defective Products. A Customer may return a defective product to Krohn-Hite Corporation for repair or replacement, at Krohn-Hite's option, in the event Krohn-Hite determines that the product is defective. The defective product must be returned to Krohn-Hite within the warranty period. The Customer shall be responsible for all shipping costs.

(2) Non-defective Product Return. Products that are not defective may be returned to Krohn-Hite within 30 days from the date of shipment. All non-defective product returns are subject to a 15% restocking fee. If the product is unsatisfactory for the application for which it was purchased, Krohn-Hite shall, at its option, either refund the purchase price paid by the Customer or replace the product with one that is satisfactory for the application. The Customer shall be responsible for all shipping costs and restocking fee determined by Krohn-Hite.

(3) Method of Return. Prior to returning the product, contact Krohn-Hite Corporate Headquarters for a Return Material Authorization number. All products returned to Krohn-Hite must be securely packaged in the original shipping materials and reach Krohn-Hite without damage and shipped in accordance with Applicable laws, rules, and regulations. The products must contain all software and accessories that were shipped to the Customer in connection with the product.
 


Terms   |   About Krohn-Hite   |   Privacy Policy   |  Contact Us
15 Jonathan Drive, Unit 4, Brockton, MA  02301-5566 U.S.A.; Tel: (508) 580-1660; Fax: (508) 583-8989; sales@krohn-hite.com
Copyright © November 10, 2011 Krohn-Hite Corporation. All rights reserved.